Last updated: 24 April 2026
Travel by Zoë is the trading name of Zoë Verhaeren-Roper, an Independent Travel Consultant working in association with InteleTravel UK Ltd. Our website is travelbyzoe.co.uk.
I help families, couples and individuals plan and book holidays, cruises, honeymoons, group trips, and bespoke travel experiences. I do not operate tours, hold customer money, or issue tickets directly — all of those are handled by InteleTravel UK Ltd, the bonded travel partner through whom every booking is made.
When you ask me to book a holiday or any travel arrangement on your behalf, the resulting contract is between you and the supplier (e.g. the tour operator, airline, cruise line, hotel) processed through InteleTravel UK Ltd. I act as the agent who arranges that booking on your behalf.
This means that, while I take care of the planning, recommendations, paperwork and communication, the holiday itself is supplied by the operator and governed by their booking conditions, which you will be sent and asked to agree to before any payment is taken.
All quotes I provide are based on supplier prices and availability at the moment of quoting and are subject to change until a booking is confirmed and a deposit is paid. Travel pricing can change quickly, particularly for flights. I will always be transparent about any change between quote and booking.
Deposit and balance terms are set by the supplier of your holiday (e.g. the cruise line, tour operator). I will explain these clearly before any booking is made. Payments are made directly to InteleTravel or the supplier through their payment systems — never to me personally.
Late payment of a balance can result in the supplier cancelling your booking and applying their own cancellation charges. I will always remind you in advance of due dates.
If you need to change or cancel a booking, please contact me as soon as possible. Changes and cancellations are governed by the supplier's terms and may incur charges, which can be substantial close to the departure date. I will help you navigate this and act on your behalf with the supplier, but the charges themselves are set by them.
If a supplier changes or cancels your booking (for example, a cruise itinerary change), I will inform you immediately and help you understand your rights and the options available under the supplier's terms and applicable consumer law.
I strongly recommend that you take out comprehensive travel insurance at the time of booking, not just before departure. Insurance protects you against cancellation costs, medical emergencies, lost luggage and other travel disruptions. I am not authorised to sell insurance and will not recommend a specific provider, but I am happy to point you to reputable comparison resources.
It is your responsibility to ensure that you hold a valid passport, any required visas, and meet any health or vaccination requirements for your destination. I will share what I know about typical requirements but you should always check the current rules at gov.uk/foreign-travel-advice before travelling.
If something goes wrong while you're away, please raise it with the supplier on the spot first — many issues are easiest to resolve in real time. If the issue can't be resolved, contact me as soon as possible and I will help you raise it with the supplier or InteleTravel through the appropriate complaints process.
Complaints should be made in writing within 28 days of returning home. ABTA's customer-facing arbitration scheme is available for unresolved disputes — details at abta.com.
Travel by Zoë acts as your agent in arranging bookings. As such, I am not liable for the acts, omissions, defaults, or negligence of any supplier or operator, nor for events outside my reasonable control (force majeure, weather, strikes, government action, etc.). My liability for any loss caused directly by my own negligence is limited to the value of the booking arranged.
I may occasionally email you with travel ideas, special offers or seasonal updates. You can unsubscribe at any time using the link in any email or by emailing me directly. I will never share your details with third parties for their marketing.
These terms may be updated from time to time. The date at the top of this page shows when they were last revised. The terms in force at the time you make a booking are the ones that apply to that booking.
These terms are governed by the laws of England and Wales. Any dispute that cannot be resolved informally or through ABTA's arbitration scheme shall be subject to the exclusive jurisdiction of the English courts.
For any questions about these terms, or about a booking, please email zoe@travelbyzoe.co.uk.